Last Updated: May 2026
Welcome to Tripl Tonic B.V. (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing or using our website or services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our website or services.
1. Acceptance of Terms
By accessing and using our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as any applicable laws and regulations.
We reserve the right to modify or update these Terms at any time. Any changes will be published on this page, and your continued use of our services after such changes constitutes your acceptance of the updated Terms.
2. Use of Our Services
2.1 Eligibility
Our services, subscription flows, and related content are intended solely for users aged 18 years or older. By using our services, you represent and warrant that you are at least 18 years of age.
2.2 Age Restriction & Compliance
Tripl Tonic B.V. is committed to providing services in accordance with applicable legal, regulatory, and industry requirements, including those relating to age-restricted services and consumer protection.
Relevant notices may be displayed throughout promotional materials, landing pages, and subscription flows to inform users of applicable age restrictions prior to subscription or access to the services.
Internal compliance reviews and monitoring procedures may be conducted periodically to assess advertising materials, customer journeys, and subscription flows in support of compliance with applicable standards and requirements.
Consumer data processed in connection with the services is handled in accordance with applicable privacy and data protection requirements.
2.3 License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our services for personal and non-commercial use only.
2.4 Service Modifications
We reserve the right to modify, suspend, or discontinue our services, or any part thereof, at any time with or without notice.
3. User Accounts
3.1 Account Creation
To access certain features of our services, users may be required to create an account. Account registration, subscriptions, and access to our services are permitted only for individuals aged 18 years or older.
By creating an account or using our services, users represent and warrant that they are at least 18 years of age and legally permitted to access the services in accordance with applicable laws and regulations.
Users are responsible for maintaining the confidentiality of account information and for all activities conducted under their account.
3.2 Account Termination
We may suspend or terminate access to our services at our sole discretion, without prior notice, if we reasonably believe that a user has violated these Terms or engaged in unlawful, harmful, or unauthorized activities.
4. Consumer Facing Customer Care Policy
Tripl Tonic B.V. is committed to providing fair, transparent, and effective customer support services to all consumers using our services.
Consumers may contact our Customer Care team free of charge by email or via telephone at no more than the basic call rate regarding any enquiry, complaint, subscription issue, cancellation request, or refund request connected with our services.
4.1 Customer Support Availability
Our Customer Care team uses best efforts to ensure that telephone enquiries and complaints are answered between 09:00 and 17:00 on working days.
4.2 Handling of Enquiries and Complaints
All enquiries and complaints submitted by email or through other non-telephone channels will be acknowledged within five (5) working days from receipt.
Consumers may be informed, where appropriate, about the status and progress of their enquiry or complaint during the handling process.
We use best efforts to investigate and resolve complaints fairly, efficiently, and without undue delay.
4.3 Refunds and Redress
Where appropriate under applicable law or internal procedures, refunds or other suitable forms of redress may be provided.
4.4 Records
We maintain appropriate written records of enquiries, complaints, investigations, determinations, and resolutions for compliance and quality assurance purposes.
5. User Conduct
5.1 Prohibited Activities
Users agree not to:
Use our services for any unlawful or unauthorized purpose;
Interfere with the security, functionality, or operation of our website or services;
Attempt to gain unauthorized access to our systems or user accounts.
5.2 User Submissions
By submitting content or materials to our services, users grant Tripl Tonic B.V. a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display such content in connection with the operation of the services.
6. Content and Intellectual Property
6.1 Ownership
All content and materials available through our website and services, including text, graphics, logos, software, and related materials, are the property of Tripl Tonic B.V. or its licensors and are protected by applicable intellectual property laws.
6.2 Restrictions
Users may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content without prior written consent from Tripl Tonic B.V.
7. Disclaimer of Warranties
Our services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We do not warrant that our services will be uninterrupted, secure, or error-free.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Tripl Tonic B.V., its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of our services.
9. Indemnification
Users agree to indemnify and hold harmless Tripl Tonic B.V., its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from the use of our services or violation of these Terms.
10. Data Protection Policy
10.1 Introduction
Tripl Tonic B.V. is committed to protecting the privacy and security of personal data.
10.2 Scope
This policy applies to all personal data processed in connection with our services.
10.3 Data Collection
We may collect personal data including names, email addresses, phone numbers, payment information, and other information necessary to provide our services.
10.4 Use of Personal Data
Personal data may be used to provide services, process transactions, communicate with users, improve services, and comply with legal obligations.
10.5 Data Storage and Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.
10.6 Data Retention
Personal data is retained only for as long as necessary for the purposes for which it was collected or as required by applicable law.
10.7 Data Subject Rights
Users may request access, correction, deletion, restriction, or objection to the processing of their personal data by contacting us at info@tripletonic.com.
10.8 Data Sharing and Transfers
We do not sell personal data. Personal data may be shared with trusted service providers subject to appropriate safeguards and legal requirements.
10.9 Compliance and Enforcement
We periodically review and update our data protection practices to maintain compliance with applicable legal and regulatory requirements.
10.10 Policy Updates
This policy may be updated periodically and any updates will be published on our website.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of The Netherlands.
Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the Dutch Arbitration Institute in Amsterdam, The Netherlands.
12. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
13. Contact Information
If you have any questions, concerns, or complaints regarding these Terms or our services, please contact us at:
Email: info@tripletonic.com
Postal Address:
Tripl Tonic B.V.
Pelmolenlaan 16-18
3447 GW Woerden
The Netherlands